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Overview
We want you to be happy with your watch. If it isn't right, you can request an exchange within [14] days of delivery, as long as the conditions below are met.
[State whether WATCH PLUG offers refunds, store credit, or exchanges only.]
Eligibility
To be eligible for an exchange, the watch must:
- Be requested within [14] days of the delivery date.
- Be unworn, unused and in the same condition you received it.
- Have all protective films, tags and labels still attached.
- Be returned in its original box with all papers, manuals and accessories.
- Come with proof of purchase, such as your order number or receipt.
How to request an exchange
- Contact usMessage us on WhatsApp or through the contact form with your order number and the reason for the exchange.
- Send photosShare clear photos of the watch and its packaging so we can confirm it's eligible.
- Return the watchWe'll arrange [courier collection / drop-off]. Pack the watch securely in its original box.
- InspectionOur team inspects the watch within [3] business days of receiving it.
- Replacement dispatchedOnce approved, we ship your replacement or issue [store credit / refund].
Return conditions
A return will not be accepted if the watch:
- Shows signs of wear, scratches, sizing or adjustment.
- Has had its protective films or tags removed.
- Is missing its original box, papers or accessories.
- Has been opened, repaired or altered by a third party.
Shipping costs
[State who pays return and exchange shipping, and any exceptions for faulty or incorrect items.]
Faulty or incorrect items
If your watch arrives damaged, faulty or isn't what you ordered, contact us within [48 hours] of delivery with photos. [Describe resolution.]
Timeframes
| Step | Timeframe |
|---|---|
| Request an exchange | Within [14] days of delivery |
| Report a damaged or incorrect item | Within [48 hours] of delivery |
| Inspection after we receive the watch | [3] business days |
| Replacement dispatched | [2–5] business days after approval |
| Refund or store credit, if applicable | [X] business days after approval |
Exceptions
The following items can't be exchanged or returned:
- Items bought on final sale or during [specific promotions].
- Watches that have been engraved, customised or resized at your request.
- Straps and accessories once removed from their packaging. [Confirm.]
- Gift cards. [Confirm.]
Questions
If you're not sure whether your watch is eligible, contact us before sending anything back and we'll help.